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50 ways to use your website

by Henriette Martel

A website is an investment. After all, you are building a shopfront. In a nutshell, you can use your website to:

Enhance your professional image

  1. Look professional and as BIG as large corporations.
     
  2. Pre-sell yourself to new clients even before you meet them.
     
  3. Supply a meaningful and intuitive address related to your type of service. It is easier to remember www.marketingcues.com rather than a long ISP email address such as www.yourInternetServiceProvidername.com/~marketingcues.
     
  4. Provide a permanent address with up-to-date contact details and opening hours. You can change Internet Service Provider or move physical premises and your customers will always find you and your marketing efforts are not lost.

Boost confidence in your business

  1. Demonstrate your knowledge and expertise with tips, articles and editorials.
     
  2. Build your credibility by displaying awards and providing testimonials.
     
  3. Encourage potential clients. A free web hosting address can look dubious and show less commitment to your business.
     
  4. Give staff details to humanise your business, to show that you are "real" people.
     
  5. Provide background information on your business.

Provide current and useful information

  1. Publish a catalogue or portfolio of your products and services.
     
  2. Inform your visitors about the benefits and applications of your products.
     
  3. Categorise information according to target audiences. For example, discuss benefits of a dishwasher to potential buyers and give installation instructions to installers.
     
  4. Arrange table of comparisons of product specifications and prices to help your client's decision making.
     
  5. Publish a newsletter.
     
  6. List upcoming products, services, events.

Increase sales

  1. Sell directly to customers without middlemen.
     
  2. Take orders when clients are ready.
     
  3. Generate extra income with affiliate programs and sponsorships.
     
  4. Sell advertising space e.g. banners.
     
  5. Provide enrolment forms and applications for membership.

Save on operational costs

  1. Open your shopfront extended hours - 24 hours a day, 365 days a year - at no extra cost.
     
  2. Produce high-impact online coloured brochures that would be too expensive to print.
     
  3. Save printing and mailing costs on newsletters, brochures and reports.
     
  4. Update information regularly without incurring printing costs.
     
  5. Save time on phone calls by providing answers to frequently asked questions (FAQ).
     
  6. Advertise your job vacancies.
     
  7. Shorten your sales cycle by streamlining your operations.

Expand your client base

  1. Expand your reach to new global markets.
     
  2. Collect names and addresses using viral marketing e.g. "Tell a friend".
     
  3. Send special reports to visitors who provide you with their contact details.
     
  4. Link with suppliers, clients or complementary businesses to attract more traffic to your website.
     
  5. Increase client base with special offers and newsletter subscriptions.

Implement promotional activities

  1. Link offline and online advertising and promotion to feed on each other.
     
  2. Use email marketing and save on direct mailing costs.
     
  3. Experiment with new promotional ideas and measure their effectiveness.
     
  4. Create loyalty programs for repeat clients e.g. vouchers, special offers.

Create a favourable public image

  1. Provide a list of links to promote your partners and associations.
     
  2. Promote your community spirit and involvement.
     
  3. Publicise your environmentally friendly practices.
     
  4. Provide a press media kit.

Improve your level of customer service

  1. Display your policies and warranties.
     
  2. Maintain visibility with regular email invitations to view new online information or promotion.
     
  3. Provide a user guide with a trouble-shooting section.
     
  4. Allow your customers to view and change their account details and pay invoices.
     
  5. Improve your after-sales service with follow-ups and feedback forms.
     
  6. Archive information. You can make available past issues of newsletters and user guides of dated products.

Obtain information for market research

  1. Collect information from visitors (e.g. age group, preferences).
     
  2. Gather information from suggestion forms to develop new products or improve existing ones.
     
  3. Test and evaluate new products without spending big dollars.
     
  4. Use surveys to obtain primary data for researches and reports.

Marketing Cues tip

Use multiple domain (or subdomain) names to differentiate products and services, measure promotion effectiveness and attract more traffic to your website. For example, www.product1.com, www.product2.com and www.service1.com could all point towards the same website.

© 2003 Henriette Martel

200 Marketing Ideas for Your Website

Henriette Martel is a website strategist and author of 200 Marketing Ideas for Your Website'. Receive a free ebook when you subscribe to WEBmarketingcues, a free and valuable newsletter with articles, reviews and resources to help you market your own website. http://www.marketingcues.com

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